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Alchemy of Content Intelligence

What Is Content Intelligence?

BY ROB SILAS

“Content shock.”

“It’s not about quantity of content, it’s about quality.”

“Are we measuring the right things?”

“Too much data, not enough insights.”

We’ve all thought, read and maybe even uttered some of these phrases in our quest to create content that resonates with our audiences more often—and produces measurable business results.

And while we all have good intentions, too often we lack the time, resources and processes to turn our data learnings into Intelligence that can quickly, easily and consistently inform all of our content efforts.

MSP-C’s latest eBook, The Alchemy of Content Intelligence, provides a framework for creating Content Intelligence and using it across your organization. You need Content Intelligence if you want to A) Use your data to better understand your content performance, or B) Have a proven process for creating new content based on audience behaviors and intent.

Content Intelligence helps organizations:

  1. Understand content performance: What content is working? What isn’t working? What topics and channels resonate with your customers, your competitors’ customers and in the market as a whole? The focus here is on measurement and optimization.
  2. Develop a deeper understanding of audiences: What are their interests, attitudes and journeys? What channels are they using? These insights are critical for guiding content strategy and planning, along with anticipating topics that will resonate with audiences. The focus here is on strategy and planning.
  3. Integrate the learnings and insights from bullets 1 and 2 above to provide a complete picture of audience engagement and content effectiveness, and collaborate with content strategists and content creators on it. The focus here is on insights and collaboration.
  4. Create a repeatable process for delivering Content Intelligence, so that it becomes ingrained in your organization’s content DNA. The focus here is on culture and operations.

Content Intelligence translates data findings into relevant insights that inform all elements of content planning, strategy, measurement and optimization. But it also entails establishing a culture where analysts, strategists and creators work together, learning from each other so that insights are found, and applied quickly and consistently.

Also, because content is consumed in multiple channels, Content Intelligence must look across all digital channels. For example, data on content performance and audience behaviors can be found on:

  • Your website
  • Competitors’ websites
  • Search engines
  • Email
  • Social media
  • Forums, blogs, review sites
  • Display media

So Content Intelligence comprehensively looks across all channels while also providing “bite size” insights that can be used during the content strategy, creation and measurement processes. Its value is that it’s comprehensive, yet agile because it’s integrated with content strategy and creation.

A final note: be aware of consultants, vendor, and other practitioners selling “Content Intelligence” tools or services that only analyze data from one or two channels. These tools provide too narrow a view of the entire picture, leading to “false positives” in your analysis and insights, and a false sense of “Intelligence,” which is more damaging than doing nothing at all.

Over the next few weeks I’ll provide more blog posts on how to create Content Intelligence in your organization, so stay tuned for those. For even more insights, be sure to download our eBook, The Alchemy of Content Intelligence.


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Rob Silas
As MSP-C’s Director of Insights and Analytics, Rob helps companies navigate the intersection of Content Intelligence, Content Strategy and the ever increasing streams of data and technology that are capturing people’s interactions with brands and each other. Rob is a passionate “data translator”: helping organizations transform content-related data into insights that lead to intelligence, action and impact.
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