Rob Silas, MSP-C’s director of analytics, has worked in analytics for more than 25 years. In that time, data has moved from paper to CD-ROMs and now into the cloud. But the questions asked remain the same. “The challenges of ‘where do I start with this?’ or ‘what are the right things to measure?’ or ‘how can I drive the right insights from this data?’ are just as prevalent today as they were 25 years ago,” he says.
We spoke with Silas about what unstructured data is, how businesses can use it to inform their content and business strategies, and why it’s the next frontier to conquer.